Frequently Asked Questions
Everything you need to know about your Otaku order.
What is the typical shipping time for orders?
Standard shipping usually takes 5-7 business days within the domestic region. International shipping can take between 10-21 business days depending on your location and customs processing.
How do I determine my correct size?
We provide a detailed size chart on every product page. Since our styles range from oversized streetwear to slim-fit cuts, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number.
Are your designs officially licensed?
Yes, we pride ourselves on authenticity. All anime-themed apparel and collaborations at Otaku are 100% officially licensed from the original studios and creators.
How should I care for my Otaku apparel to prevent fading?
To preserve the quality of the prints and fabrics, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on the graphics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.